1. Introduction

S.R.L. NEO FROST operates this website and may process personal data of its visitors and partners in connection with the use of the site, in accordance with Law No. 195/2024 on the protection of personal data of the Republic of Moldova.

2. Data Controller

The data controller is S.R.L. NEO FROST, IDNO 1017600024474, registered office in mun. Chișinău, Ciocana sector, str. Liviu Rebreanu, nr. 38/2, MD-2023, Republic of Moldova, with operating/production site in Hrușova village, Criuleni district, MD-4816, Republic of Moldova.

3. What Data We Collect

Through the contact form on the website, we may collect the data you voluntarily provide us: name, phone number, email address and the content of your message.

In addition, as a result of the technical operation of the website, data such as the IP address, browser/device type and language preference may be processed automatically, through the technical cookies described in the "Cookies" section below.

4. Purpose of Processing

Data submitted through the contact form is used to respond to your request, to communicate about a possible cooperation, to prepare an offer and to keep the necessary business correspondence, as well as to prevent abusive use of the form.

5. Legal Bases

We process this data based on your consent, expressed by submitting the form, on steps taken at your request before a possible cooperation and, where applicable, for the performance of a contractual relationship or compliance with a legal obligation applicable to NeoFrost.

6. Cookies

The website uses exclusively cookies that are strictly necessary for its operation: the session cookie, the security/form-validation (CSRF) cookie, and the cookie that remembers the visitor's chosen language. Visitors authenticated in the administration area may also have authentication cookies.

As of the date of this policy, the NeoFrost website does not use analytics or marketing cookies (for example Google Analytics or Meta Pixel). Should this change, the policy will be updated accordingly.

7. Google Maps

The Contact page displays an embedded Google Maps map to help you locate the NeoFrost factory. Loading this map may involve the exchange of technical information with Google LLC, in accordance with that provider's own privacy practices.

8. Recipients of Data

Data may be accessed by NeoFrost staff involved in handling requests, as well as by the technical providers that ensure website hosting and email infrastructure, strictly to the extent necessary to provide these services.

9. International Transfers

Certain technical providers used by the site (for example Google, for the embedded map) may process data outside the Republic of Moldova. In these cases, we rely on the safeguards offered by those providers in their own privacy policies.

10. Retention Period

We keep the data submitted through the contact form for as long as necessary to handle the request and, if a cooperation results, for the duration of the contractual relationship and the periods required by applicable legal/accounting obligations.

11. Your Rights

In accordance with Law No. 195/2024, you have the right to be informed, the right to access your data, the right to rectification, the right to erasure, the right to restrict processing, the right to object, the right to data portability (where applicable), the right to withdraw your consent at any time, and the right to lodge a complaint with the competent supervisory authority.

12. Supervisory Authority

The competent authority in the Republic of Moldova is the National Center for Personal Data Protection (CNPDCP), to which you may address a complaint regarding the processing of your data.

13. Data Security

NeoFrost applies reasonable organizational and technical measures to protect personal data against unauthorized access, loss or misuse. No method of data transmission or storage can be guaranteed to be 100% secure.

14. Children

This website presents the NeoFrost company and its products to business partners and customers and is not directed at children. We do not knowingly collect data from children.

15. Policy Updates

This policy may be updated periodically to reflect legal or functional changes to the website. The version published on the site is the one applicable at the time of consultation.

16. Contact

For any question related to this Privacy Policy or to exercise your rights, you may contact us as follows:

• S.R.L. NEO FROST — IDNO 1017600024474
• Sediu social: mun. Chișinău, sectorul Ciocana, str. Liviu Rebreanu, nr. 38/2, MD-2023, Republica Moldova
• Punct de lucru: satul Hrușova, raionul Criuleni, MD-4816, Republica Moldova
• Telefon: +373 68 222 775
• Email: dpanteleii@gmail.com